What You Need to Know
Who We Are
CAST (Centre for Acceleration of Social Technology) is a UK-based organisation dedicated to using technology for social good. We're the "data controller" for this service, which means we're responsible for protecting your information and following data protection laws.
CAST[Address to be provided]
Email: hello@wearecast.org.uk
Data Protection: dataprotection@wearecast.org.uk
What Information We Collect and Why
Your Chat Messages
Technical Information
| Information Type | Why We Need It | How Long We Keep It |
|---|---|---|
| IP Address | Security and service delivery | 12 months |
| Browser Information | Compatibility and performance | 12 months |
| Usage Patterns | Service improvement | 3 months |
| Error Logs | Troubleshooting and fixes | 6 months |
Optional Analytics
Who We Share Your Information With
AI Service Providers
To provide our AI chat service, we work with leading AI companies like OpenAI and Anthropic. Your messages may be processed by their systems to generate responses. These companies have their own privacy policies and security measures.
Technical Service Providers
We use trusted companies for:
- Cloud hosting for our website and databases
- Analytics services (only with your consent)
- Security monitoring services
These companies can only access your data for specific agreed purposes and are contractually required to protect your information.
Your Rights Over Your Data
Under UK data protection law, you have several important rights:
- Right to Access: Get a copy of all personal information we hold about you, free of charge within one month.
- Right to Correction: Ask us to fix any information that's wrong or incomplete.
- Right to Deletion: Ask us to delete your personal information unless we have a legal reason to keep it.
- Right to Restrict Processing: Ask us to temporarily stop using your information while we resolve concerns.
- Right to Data Portability: Get your data in a format that makes it easy to transfer to another service.
- Right to Object: Object to us processing your information for certain purposes, particularly marketing or analytics.
How We Keep Your Information Safe
- Encryption: All data is encrypted when stored and transmitted
- Access control: Only authorised staff can access your information
- Regular testing: We regularly test our security systems
- Breach procedures: We have procedures to detect and respond to data breaches
- Trusted hosting: Our systems are hosted with reputable cloud providers
How Long We Keep Your Information
- Chat messages: 3 months after your last interaction
- Technical information: 12 months for security purposes
- Analytics data: Indefinitely (anonymous data only, with your consent)
- Account information: Until you ask us to delete it
You can ask us to delete your information sooner by contacting us.
Important Legal Information
AI Limitations
Our AI assistant may provide incorrect, incomplete, or outdated information. It cannot access real-time information and should not be used for emergency situations.
Your Responsibility
When using our service, you're responsible for verifying important information and seeking professional advice when appropriate.
Making a Complaint
If you're not satisfied with how we've handled your personal information, you can complain to the UK Information Commissioner's Office (ICO):
- Website: ico.org.uk
- Phone: 0303 123 1113
- Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Contact Us
If you have any questions about this privacy information or how we handle your data:
- General Enquiries: hello@wearecast.org.uk (Response time: 2 working days)
- Data Protection: dataprotection@wearecast.org.uk (Response time: 5 working days)
- Accessibility Support: accessibility@wearecast.org.uk (Response time: 5 working days)
Office Hours
Monday to Friday: 9:00 AM - 5:00 PM GMT